Refund policy

Every Perenna print is made to order. If something is not right, we will fix it.

30 day returns

You have 30 days from delivery to request a return. Email info@perennaprints.com with your order number. Wait for us to confirm the return before sending anything back. Prints returned without an accepted request will not be refunded.

To be accepted, the print must be unused, unframed, unmounted and returned rolled in its original tube. Prints that have been cut, framed, mounted, or creased after delivery cannot be returned. 

Return shipping on a change of mind is paid by you. Use a tracked service, because we cannot refund a print that does not arrive.

Damaged, faulty or wrong item

If your print arrives damaged, has a printing fault, or is not what you ordered, email info@perennaprints.com within 7 days of delivery with your order number and photos of the print, the tube, and the outer packaging. We will reprint and reship at no cost to you, or refund you in full, whichever you prefer. You do not need to send the print back.

Cancellations

Because prints are made to order, you can cancel for a full refund at any point before your order goes to print. Email us as soon as possible. Once a print has been produced we can no longer cancel it, but the 30 day return above still applies.

Refunds

Once we receive and inspect an accepted return we will email you either way. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we approved your refund, email info@perennaprints.com

Original shipping charges are not refunded on change of mind returns. They are refunded in full when the fault is ours.

Return address

Perenna Inc.

2525 St Clair Ave W, PMB 419

Toronto ON M6N 4Z5

Please do not send a return to this address without an accepted return request.